To generate a download token, I need the following information:

In order to provide support, your website must be accessible from the internet.
Requests without a valid website address will NOT be processed.
Product licenses used forbid commercial use !

If you have encounter any problems post your problem
in this discussion
on the PWS_Dashboard discussion area at the forum
Normally you will receive a direct link to the latest download or an email with the token within two days.
Be aware of the possible time-differtence as I live in Europe.
Also I need internet access to read your data and to generate the token.
Therefor, when I am on vacation, it will take more time before you receive the token.